American West Shipping Policy
We’re committed to getting your handcrafted American West piece to you quickly, safely, and with the care it deserves. Below you’ll find everything you need to know about our shipping process.
✦ Order Processing Times
Most in‑stock orders ship within 1–3 business days.
Orders placed on weekends or U.S. holidays begin processing on the next business day.
Once your order ships, you’ll receive a confirmation email with tracking information.
✦ Shipping Methods
We primarily ship using UPS for reliable, trackable delivery.
When needed, we may also use USPS or another trusted carrier to ensure the fastest and most efficient service.
Please note:
UPS does not deliver to P.O. Boxes.
If you enter a P.O. Box address, your order will ship via USPS.
✦ Free Shipping Over $100
We offer free standard U.S. shipping on all orders over $100 (after discounts, before tax).
Shipping rates for orders under $100 will be shown at checkout.
✦ Tracking Your Order
Once your order has been dispatched, you’ll receive a tracking link by email.
Tracking updates may experience delays during high‑volume carrier periods — thank you for your patience.
After your package leaves our warehouse, delivery timelines are controlled by the carrier.
✦ International Orders
We ship internationally using the most reliable carrier available for your region.
Please note:
- Your order may be subject to import duties, taxes, or customs fees
- These fees are the responsibility of the customer
- Delivery times vary by country and carrier
- We cannot estimate or calculate customs charges in advance
We recommend checking with your local customs office before placing an order.
✦ Address Accuracy
Please double‑check your shipping address at checkout.
Incorrect or incomplete addresses may cause delays.
Once an order has shipped, we are unable to reroute packages.
✦ Theft, Damage & Delivery Issues
We are not responsible for theft, damage, or missing packages after they have been delivered to the address provided.
If your package shows as delivered but cannot be located:
- Check with neighbors or household members
- Look around your property for alternate delivery spots
- Contact the carrier directly for assistance
If you still need help, our team is here to support you.
✦ Business Days & Holidays
Orders are processed and shipped Monday–Friday, excluding U.S. federal holidays.
Our warehouse is closed on:
- New Year’s Day
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving
- Christmas
Packages do not ship on weekends.
✦ Returns, Refunds & Exchanges
For full details on returns and exchanges, please visit our
Return & Exchange Policy.